1. 1. Please provide all the details for the group booking in order to get a free quote from us within 24hs. Send your request to info@hakunamatata-hostel.com
  2. 2. Booking Confirmation / Deposit Once you agree with the quote provided by us, you will be required to pay 15% of the total amount as a non-refundable deposit to confirm your reservation. Only with this payment can the reservation will be guaranteed.  The remaining 85% of the booking will be required to be on arrival date.
  3. 3. Payment Payments can be made by Visa or MasterCard or bank transfer. If you choose to pay by bank transfer, you will be required to pay the full amount of the 1st night’s stay (Banking details will be forward upon request).
  4. 4. Changes Group size alteration to your reservation will be free of charge until 5 days prior to arrival (Subject on availability). After that, changes are not possible. Price per person may or may not increase depending on number of persons omitted from original booking.
  5. 5. Cancellation Cancellations need to be done by email (info@hakunamatata-hostel.com ) and confirmed by us. Cancellations done 5 days or less before arrival will be penalized by a 100% of the total amount.
  6. 6. No-shows “No shows” i.e. not arriving at the hostel will be penalized by a 100% of the total amount.
  7. 7. Guest Data At least 5 week before the arrival, it is necessary to send the following details for each guest; full name, document number (passport or ID), country of document & nationality, date document was issued, date of birth, and age.  We need this information in order to comply with local tourist formalities and this will also speed up the check in process upon arrival.
  8. 8. Additional Deposits There will be a 10 euro key deposit for each key which is given to the guest.  This deposit is returned once key is returned to us. 
  9. 9. General Rules A credit card will be required and kept on record during the stay in case of excess cleaning or damages done during the stay.  We do reserve the right to remove anyone from the property for bad behavior and for not complying with the house rules.